2 My correspondence with Octopus

Disregarding my email of December 2nd, octopus wrote to me at the beginning of January 2025:

"Hi,

Important: Let's get your monthly payments right."

Clearly, octopus took no notice of my email in which I informed them that I had changed my electricity supplier. 

More disturbingly, my change of electricity supplier did not take place, and that in spite of Money Expert informing me that they made the switch, as requested.

MoneyExpert emailed me on December 4, 2024: 'Dear Julius Tomin,

Thank you for using MoneyExpert powered by SimplySwitch to switch your Gas & Electricity.'

But back to octopus. In their letter of the beginning of January 2025 - their letter is undated - they write:

"We continually review your account balance and monthly payments to help keep your account on track.

We recommend monthly payments of £350.69. This includes:

* £281.58 per month to cover your future energy costs

* £69.11 per month until January 2026 to get your balance to a healthy position"

Obviously, in their 'continually reviewing my account balance' octopus have not taken any notice of the fact that as of December 2nd 2024 I stopped having my daily baths in day time, turning all electricity demanding activities to night time (from midnight to 7am, i.e. to the time when using electricity is cheaper).

In the meantime, my use of electricity use changed even further. I had a fall, badly injuring my right hand wrist, so that I can't use the bath tub.